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Values My Parents Taught Me
When I reflect on where I am today, I remember the journey that I have been through – my childhood in the humble hometown of Catbalogan (in the Philippines) where our parents raised us three boys. I...
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Building an Excellent IT Services Culture
Why do your employees feel uncomfortable about being empowered? Why don’t they follow the instituted risk and change management processes? Why don’t they put customers first? The answers may lie in...
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25 lessons for work (and life)! — 3-minute coaching sessions
in collaboration with Ira Fialkow and Ivy Remoreras ” You can have as many mentors as you need – people that excel in different disciplines and that exemplify different values. In my career, I’ve...
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Strengthening IT Accountability – Lack of Accountability, a Symptom of Lack...
A very insightful comment in my blog from a well respected IT management consultant, Vaughan Merlyn, motivated me to write this follow up article. IT Accountability is an interesting topic and there is...
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Does your IT Value Proposition Resonate?
Satisfying internal customers means every employee must be constantly aware that customer service is everyone’s business in IT. That constant awareness generates genuine teamwork among all departments...
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It Is All About Culture Change
Social media adoption in the workplace is harder than your traditional ERP implementation, here is why Just about everyone is very familiar with social media nowadays. People using it are increasing by...
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Power of Relationships: How the Power of Relationships Fuels Leadership and...
A few years ago, in an annual performance calibration meeting, our CIO explained why a Business Relationship Manager (BRM) from my team should get an “exceeds expectation” rating. To drive his point,...
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